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PO Box 470168
Tulsa OK 74147-0168
Packages and express mail services should be addressed to:
9110 S. Toledo
Tulsa OK 74137
Call toll free 800-992-SING (7464) or call 918-622-1444 or fax 918-665-0894. Call International Sales toll free (U.S. and Canada) at 877-545-5441.
International Board Correspondence
The Executive and Corporate Services department serves as the official staff liaisons to the International Board. If you would like to send a message to the International President or a member of the International Board, contact this department.
Department and Staff Directory
Executive and Corporate Services Department
This department ensures smooth operation of the organization. It is in charge of strategic funding and governance facilitation between headquarters and the International Board of Directors. The department maintains Board and executive committee agendas and minutes; policy, bylaws, standing rules and election procedures; regional management team structure; Harmonic Progression; Young Singers Foundation scholarship and grant information as well as applications; The Overtone Society; corporate and association fundraising and development.
Kelly Bailey, executive director
Acts as the primary liaison between the International Board of Directors and staff, members and the public; manages fiscal responsibilities; develops fundraising and sponsorship strategies for Sweet Adelines International, the Young Singers Foundation and The Overtone Society; serves as the lead for all Directors (the HQ Leadership Team) within the organization; reviews important developments and future opportunities involving Sweet Adelines International; addresses policy and procedural discrepancies; serves as ambassador for Sweet Adelines International.
Tammy Talbot, deputy administrator
Provides day-to-day support to the executive director and acts as a liaison to the entire staff; works closely with the department’s staff, election process, policy, fundraising and development; serves as chief administratorin the absence of the executive director; provides oversight to Corporate Services, which includes policy, bylaws, nominating processes, IBOD election and appointment processes, and communication with the IBOD, Regional Leadership Committee and Regional Management Teams. Serves on the HQ Leadership Team.
Josie Carlson, executive assistant
Assists with departmental functions and duties; aids in communication and scheduling for the executive director.
Janell Mason, corporate secretary
Creates Board meeting agendas, meeting documentation and minutes for IBOD and all committee meetings; serves as liaison to the RLC and oversees the production and correspondence of the Pipeline Newsletter for distribution to RMTs; maintains and manages governance documents with the organization; handles correspondence on behalf of the IBOD and RLC; manages the distribution and collection of the State of the Region reports.
Nicole Pride, advancement coordinator
Implements International headquarters’ fundraising and sponsorship strategies; grant writing, fields inquiries regarding The Overtone Society and Young Singers Foundation; and maintains a database of Sweet Adelines supporters and potential donors.
Karey Sarratt, receptionist
Serves as first point of contact for the organization; answers the phone and directs calls to the appropriate staff member; makes address changes; answers basic questions and greets visitors and guests; assists other departments with special projects and written communications.
The communications department is responsible for publications, public relations; marketing; corporate logos and trademarks; website, magazine and convention advertising; convention photography; printing and print outsourcing; The Pitch Pipe; the Sweet Adelines International website; promotional videos; Webinars; Convention Webcast; Marketing Center; Education Center; Ad Builder; Global membership development campaigns; media inquiries and press opportunities; social media networks and online properties; and online podcasts, vodcasts and video streaming. The Director of Communications oversees the Membership Department and all its processes.
Joey Mechelle Stenner, interim director of communications
Primary communications contact for member conflict resolutions and corporate communications; oversees the Sweet Adelines website, Marketing Center and Education Center, social media, marketing, PR and membership functions; editor of The Pitch Pipe; maintains relationships with committees, the IBOD and membership; writes and implements marketing and PR plans for all events. Serves on the HQ Leadership Team.
Linda Davis (Clark), membership and communications assistant
Assists the Membership Manager and Membership Specialist with membership processing, mailing, data entry and administration. Acts as back up receptionist. Supports the Director of Communications in maintaining the content of the Sweet Adelines International and social media websites. Serves as editorial assistant for The Pitch Pipe. Coordinates organization advertising for The Pitch Pipe, website, convention, etc.
Plans and implements the organization’s educational programs including the A Cappella Harmony Academy, Side By Side, Regional Management Team Training and the Young Women in Harmony program.
Lori Decter Wright, interim director of education
Oversees the development and implementation of international education and outreach programs; works with the Education Direction Committee to produce annual workshops, seminars and distance learning resources for members; serves as the primary staff liaison to Director Education Coordinators, Educational Event Planning Committees and Young Women in Harmony Program Coordinators. Also liaises with The National Association for Music Education (NAfME) and The American Choral Directors Association (ACDA) on behalf of the organization. Serves on the HQ Leadership Team.
Jill Deutscher, associate manager of education
Manages the coordination and administration of international education and outreach programs, processes requests for Continuing Education Units, provides support to members of the International Faculty Program, maintains records and archives for the department, updates content in the Online Members Only Education Center, coordinates In-region RMT Training, manages the Young Women in Harmony Program and dHarmony Virtual Support Network for Directors.
Finance and Accounting Department
The finance department handles all areas of accounting, finance, member renewal payments, taxes, insurance, 501(c) (3) nonprofit status and billing inquiries.
Keesha Cashmore, interim controller
Responsible for the overall management of the organization’s investments and finances, coordination and supervision of accounting functions; provides financial statements, reports and analyses of the organization’s financial position; coordinates and prepares the organization’s budget and assists members with tax and related 501(c) (3) nonprofit inquiries. Serves on the HQ Leadership Team.
Deb DeBolt, accounting manager
Maintains general ledger, performs month-end reconciliations and closings and generates computerized statements; directs the cash receipts and accounts receivable system and maintains the computerized asset management records.
Emily Goss, accounting assistant
Processes all CAL, MAL and renew and new member payments through dues application and assists members with membership payment inquiries; generates membership renewal invoices and membership cancellations; processes accounts payable and daily cash receipts; creates chapter affiliation letters as requested and assists members with general tax inquiries.
Graphic Design and Production Department
Gabrielle Howell, graphic design specialist
Designs marketing pieces, website images, corporate branding, logos, brochures, stationery, songbooks and all printed and digital publications.
Human Resources Department
June Roach, manager of human resources and training
Manages the payroll and benefits processes, employee relations, recruitment, organizational development and training for Sweet Adelines Headquarters’ staff.
Information Technology Department
The information technology department handles all facets of technology and computer-based support services — computer systems, network infrastructure and other technologies within the organization.
Bryon Turcotte, manager of information technology
Oversees all IT projects and functions including the maintenance and support of the network infrastructure, data systems, servers, mass storage, security, data backups, email systems, telephony and daily support of all staff workstations, both Macintosh and Windows; also assists staff with multimedia projects involving audio, video and graphic media.
Joseph "Joey" Bertsch, IT specialist
Assists the manager of information technology with IT projects and functions. Assists staff members with multimedia projects, video, audio and graphic media.
International Sales Department
The international sales department is the source for music, educational material, novelty items and so much more. Visit the ever-expanding international online sales area at www.sweetadelineintl.org. or by calling toll free at 877.545.5441. The department is committed to continuing excellent member service.
Brenda Monroe, sales manager
Develops, implements and coordinates all functions of the international sales department and mailroom; supervises all department personnel; researches additional education material; responsible for International Sales at Harmony Bazaar and Summer Educational events.
Michelle McCord, sales coordinator
Assists the sales manager in processing sales orders, mail, inventory and deliveries.
Meetings and Convention Services Department
Handles site arrangements for convention, seminars and workshops; coordinates registration and housing for convention and educational events; approves payment of internationally funded visits; organizes exhibits for convention.
Jennifer Hughes, interim director of meetings and convention services
Facilitates logistics and serves as on-site coordinator for international conventions, A Cappella Harmony Academy, Judge Training, Director’s Seminar, and committee meetings; researches, recommends, and contracts sites for events; and prepares and monitors budgets for events. Serves on the HQ Leadership Team.
Kristin Pearson, event coordinator
Manages all aspects of the Harmony Bazaar at all events; coordinates the seating chart at international convention;assists with the logistics of activities, housing, and registration at all events; coordinates logistics for all committee meetings that take place at International Headquarters.
Tracy Shoghi, meetings assistant
Assists in all areas of meetings and convention services.
The membership department administers the chartering process for prospective choruses and satellite choruses; questions regarding membership dues and fees; chapter and membership information; Member/Chapter-at-Large information; membership processing, including member records, per capita fees and charter renewal; chapter relations; membership issues including conflict resolution; dual membership.
Ann-Marie Dowling, membership manager
Oversees all membership functions, PR and membership recruitment and retention programs from planning to implementation; serves as the staff liaison for the International Membership Committee; develops and creates statistical information and membership reports; creates all webinar content and schedules.
Janine Ross, membership specialist
Responsible for all membership functions from charter renewals to membership questions to Chapter STEPS program to member complaints, including: member/chapter renewals, transitions and withdrawals, prospective chapter administration, questions on membership processes and general member inquiries and concerns.
Music Services Department
The music services department is responsible for handling all activities related to international and regional competitions, administration of the organization's education programs, quartet registration, issues of music copyright, music licensing including ASCAP, BMI, mechanical and synchronization, music arrangements, clearance, the arrangers music list and the list of music published by Sweet Adelines International.
Carol Schwartz, director of music services
Oversees and coordinates the activities of the music services department; certification programs, quartet registration, licensing, copyright and competition; oversees handbook development, music publications and international recordings; develops educational items for sale and/or distribution to targeted audiences; serves as primary liaison to the Education Direction Committee, International Faculty Coordinators, Judge Specialists and International Music Arrangers Program Coordinators. Serves on the HQ Leadership Team.
Katie Grassmyer, associate manager of music services
Directs and supervises administrative support for regional competitions and the publication of program newsletter; assists with planning and coordinating international competitions and assists with administration of the International Judging, International Faculty, International Music Arrangers and Director Certification Programs.
Martha Clemons, music services assistant
Provides department-wide administrative support including processing performance license requests, web-use licensing, copyright clearance as well as distribution of information and entry for regional competitions; assists in miscellaneous projects for regional and international competitions; answers member questions regarding competitions and performance licensing.
Emily Mock, music services assistant (Quartet Registrar, IJP, DCP)
Provides administrative and service support for the Directors Certification Program (DCP), International Judging Program (IJP), International Panel Secretary Program and liaises with their related committees; processes applications, confidential appraisal forms and applicant testing for programs; assists with competition elements related to official panels and processes related post-competition reports; manages Panel Secretary and Panel Chair handbooks; supervises name selection, registration and serves as primary contact for all quartets within the organization; maintains the database records and files of each participant of the aforementioned programs.